Violations, queries, and information regarding the ITS Group Information Technology
Acceptable Use Policy should be addressed to
This document replaces all previous documents including to but not limited to
previous registration agreements, online registrations, and any other method
used or developed to grant access to the ITS Group Information Technology network. This Policy
applies to: all components of ITS Group Information Technology., including
all subsidiaries, trade styles and related concerns; All customers, clients,
employees, advisors, and agents of, and all authorized third parties that
require the use of, and are granted access to the ITS Group Information Technology network; All Information Systems Environments operated by ITS Group Information Technology. or contracted with a third party by ITS Group Information Technology.. The term "Information Systems Environment" defines
the total environment and includes, but is not limited to, all documentation,
physical and logical controls, personnel, software, hardware (e.g. distributed,
desktop, network devices), and information.
The Internet is a vast network of computers that allows an individual user on
the network to share the resources of other computers. This sharing of resources
creates a "community" and when you use ITS Group Information Technology. to
access the Internet you become a member of two communities. You become part of
the community of ITS Group Information Technology., which includes our
network and customers, and you become a part of the larger community of networks
and users on the Internet.
Access to the Internet through ITS Group Information Technology. is a
privilege, not a right, and carries with it certain responsibilities and duties.
Our goal in establishing this Acceptable Use Policy (AUP) is to protect both our
users and the larger Internet community from the consequences of irresponsible
use of ITS Group Information Technology. accounts and resources. ITS Group Information Technology.’s AUP chiefly prohibits
•acts that are illegal,
•acts that violate generally accepted standards for online behavior,
•acts that misuse ITS Group Information Technology.’s resources to the
detriment of other users.
All customers, clients, and users of the ITS Group Information Technology.
network are required to comply with this Policy.
All violations of the Acceptable Use Policy will be reviewed for appropriate
action that could include termination of access. Our failure to enforce this
policy, for whatever reason, shall not be construed as a waiver of our right to
do so at any time.
ITS Group Information Technology. intends to provide its clients,
customers, and users access to everything the Internet has to offer. While ITS Group Information Technology. is firmly committed to the principles of free
speech, certain activities are damaging to the resources of both ITS Group Information Technology. and the Internet and cannot be permitted under the
guise of free speech.
The resources of ITS Group Information Technology. and the Internet
(general) are limited, and abuse of these resources by one user has a negative
impact on the entire community.
Internet access accounts are defined as follows:
Table Of Contents
- Non-Dedicated Dial-up Connection (Unlimited)
- Dedicated Connection (ADSL)
- Shared Hosting
- Dedicated Servers
- IRC activity
- NON ASSIGNMENT
- FAIR USE
- ELECTRONIC MAIL
- HOMEPAGE, WEB PAGES, WEB SITES
- ACCOUNT CANCELLATIONS
- TECHNICAL SUPPORT
- NETWORK PERFORMANCE
- LIMITATION OF LIABILITY
Non-Dedicated Dial-up Connection (Unlimited)
Defined as a client based single-user attended access account. (Attended
access is defined as interactive use of an established Internet connection by
the account holder only.) Interactive use requires the physical presence of the
account holder for the account to be considered attended access.
•Pings, bots, and auto-checkers used to keep connections running are
•Use of a non-dedicated dial-up connection for the purpose of running any type
of Internet server (Web, Chat, FTP, etc.) or connection of a multi-user local
area network (LAN) or the use by multiple users connecting to the Internet is
•The use of Dial-Up Connections in a manner inconsistent with a single-user
attended access can result in the account being assessed by ITS Group Information Technology as a dedicated dial-up connection. ITS Group Information Technology reserves the right to charge and collect the appropriate
commercial fees from customer for past service provided.
Dedicated Connection (ADSL)
Defined as client and/or server based multi-user attended or unattended
access account. A dedicated Internet access account connection may be utilized
for the purpose of running Internet servers, such as Web, Chat, FTP, etc.
Defined as client based accounts on web servers administered by ITS Group Information Technology.
•Adult content is not allowed. This includes, but is not limited to,
pornographic images, text, and sound files.
• IRC servers, IRC bots, and Mush/Moo/Mud servers are forbidden
• SMTP service is not offered on shared hosting accounts
• Spam is strictly forbidden. Any instances of spam relating to your web site
will result in account deactivation and a fine for each complaint we receive
• Sites which place an unreasonable load on the server due to excessive CGI
scripts, etc. will be suspended and we will ask the owner to reduce the site
load or move to a dedicated server.
• Hate literature, material in violation of copyright laws, and other illegal
material are not permitted.
Defined as client based accounts renting servers administered by the client,
not ITS Group Information Technology.
•Spam is strictly forbidden. Any instances of spam relating to your server
will result in account deactivation and a fine for each complaint we receive
• Hate literature, material in violation of copyright laws, and other illegal
material are not permitted.
• Network attacks related to your server will incur a fine and/or account
We discourage IRC activity on the ITS Group Information Technology network because it
attracts network attacks far more than any other activity. In order to run IRC
servers, bots, relays, clients, etc. you must first supply a $500 security
deposit to cover costs associated with network attacks. If the server is
attacked or is used to attack other hosts, ITS Group Information Technology will keep the
deposit and disconnect the server until we receive another deposit. At the end
of your term with ITS Group Information Technology (or if you discontinue IRC activity), we
refund the deposit if there have been no network attack incidents. Email
details on how to make this payment.
The benefits conferred by this agreement are non-transferable and
non-assignable. The connectivity provided is expressly limited to the account
holder. Unless expressly authorized under terms of written approval resale or
use of this connection by other person or persons is prohibited We do not
routinely monitor the activity of accounts except for measurements of system
utilization and the preparation of billing records. However, in our efforts to
promote good citizenship within the Internet community, we will respond
appropriately if we become aware of inappropriate use of our service. In
general, you may NOT use your ITS Group Information Technology. account:
•In a manner which violates any law, regulation, treaty or tariff;
•In a manner which violates the rules, regulations and policies of any network,
server, web site, database or service provider that you access through your ITS Group Information Technology. account;
•In a manner which is defamatory, fraudulent, indecent, offensive or deceptive;
•To threaten, harass, abuse or intimidate others;
•To damage the name or reputation of ITS Group Information Technology., its
parent, affiliates and subsidiaries;
•To break security on any computer network, or to access an account which does
not belong to you; or
•In a manner which interferes with other customers' use and enjoyment of the
services provided by ITS Group Information Technology.
ITS Group Information Technology. Inc. reserves sole discretion to
determine whether any use of the service is a violation of this policy.
No Customer, Client or any other Person shall use or permit to be used the
ITS Group Information Technology. Services in such a manner as to prevent
FAIR AND PROPORTIONATE use thereof by other Customers, Clients or Persons
If it is deemed by ITS Group Information Technology. Inc., that a
Customer, Client or user is utilizing his/her/their ITS Group Information Technology Services in any manner that prevents FAIR usage thereof by
other Customers, Clients or Persons and/or it is deemed by ITS Group Information Technology Inc., that a Customer, Client or Person is utilizing
his/her/their ITS Group Information Technology. Services in any manner that
is not a PROPORTIONATE usage thereof with other Customers, Clients or Persons;
ITS Group Information Technology. Inc. may:
•Bill the Customer the disproportionate amount. Additional billing will be in
Account Increments based upon average usage. (If an account holder utilizes
twice the amount of resources as the average user they will be billed for two
•Limit the Customer’s use of the ITS Group Information Technology. Services
(Limits will be set to the upper quadrant average usage by the customer base)
•Discontinue and refuse to provide any ITS Group Information Technology.
Services. (The impetus for the creation of an ISP was the cost involved in
buying and maintaining the network operation. To solve this problem and ISP
provides "shared" resources to effectively lower the overall costs. This is not
a new idea, it is fundamental in industries like insurance where your payment is
calculated on a proportionate basis. Like insurance, individuals can be charged
extra or denied insurance because of factors that would disproportionately
increase the costs for the other participants.)
Your ITS Group Information Technology. account gives you the ability to
send and receive electronic mail. ITS Group Information Technology. believes
that electronic mail should be used for personal communication and not as a
The following examples are non-exclusive and are provided for your guidance.
•You may not use your account to send unsolicited bulk or commercial messages
("spam"). This includes, but is not limited to, bulk mailing of commercial
advertising, informational announcements, charity requests, petitions for
signatures, and political or religious tracts. Such messages may only be sent to
those who have explicitly requested it.
•Individuals who are operating their own mail servers should ensure that their
systems are secured against external relaying to prevent abuse of resources.
•Individuals who maintain mailing lists should ensure that their mailing list
software requires confirmation of subscription to prevent malicious
subscriptions to lists by third parties.
•You may not use your account to collect responses from unsolicited bulk or
commercial e-mail sent from accounts with other providers.
•Forging, altering or removing electronic mail headers is prohibited.
•You may not send numerous copies of the same or substantially similar message,
nor may you send very large messages or files to a recipient, with the intent to
disrupt a server or account ("mail bombing").
•You may not use electronic mail to harass or intimidate others. Harassment,
whether through language, frequency of messages, or size of messages, is
prohibited. Sending a single unwelcome message may be considered harassment. If
a recipient asks to stop receiving email, you must not send that person any
•You may not forward or otherwise propagate chain letters, whether or not such
messages solicit money or other items of value, and whether or not the recipient
wishes to receive such mailings.
•ITS Group Information Technology. accounts may not be used to collect
replies to messages sent from another Internet service provider if those
messages violate this Acceptable Use Policy or the acceptable use policy of the
other service provider.
•If you use the services of another provider to promote a web site hosted by or
through ITS Group Information Technology., then the provisions of this
Acceptable Use Policy shall apply to the methods used to promote such site.
Not every "flame" message or angry exchange of email or newsgroup posting can
automatically be considered harassment. ITS Group Information Technology. is
not responsible for the content or tone of any email or other transmissions of
the subscribers to its service or other parties using the Internet. Subscribers
or others should not expect that ITS Group Information Technology. will
attempt to mediate or otherwise become involved in any particular disagreement
or dispute between Internet users. The Internet is a network intended for use by
mature, adult users. All users should recognize this principle and undertake at
all times to act with respect, courtesy and responsibility, giving due regard to
the interests and rights of other Internet users, groups, and networks. We
expect and appreciate the use of common sense and good judgement while using the
Your ITS Group Information Technology. account gives you access to
thousands of newsgroups. These newsgroups allow you to read and post messages on
a variety of topics. Newsgroups may be moderated or un-moderated. Newsgroups may
also have a charter or a FAQ that describes what subjects are appropriate for
each newsgroup. Misuse of newsgroups may result in the termination of your
ITS Group Information Technology. provides an uncensored news feed. As
such, ITS Group Information Technology. does not control the content of the
newsgroups available to you. ITS Group Information Technology. believes that
decisions about which newsgroups and messages to read are best left to its
customers. Screening software is available from third parties, and it is your
responsibility to use such tools if desired. ITS Group Information Technology Publications
Inc. is not responsible for the content of any newsgroup message, whether or not
the message was posted by a ITS Group Information Technology. customer.
Messages posted to newsgroups must comply with the written charters or FAQs
for those newsgroups. Advertisements, solicitations, or other commercial
messages should be posted only in those newsgroups whose charters or FAQs
explicitly permit them. You are responsible for determining the policies of a
given newsgroup before posting to it. If you are unable to find a newsgroup's
policy regarding commercial messages, you must assume that such messages are not
welcome. You may not post or cross-post the same or substantially similar
message to more than 5 newsgroups. Continued cross-posting can result in
termination of service and the cancellation of the message.
You may not post binary files to newsgroups not specifically named for that
You may not post messages promoting pyramid schemes, "Make Money Fast" (MMF)
schemes, chain letters, or other schemes to newsgroups. Doing so will result in
immediate termination of service.
You may not forge or remove header information. This includes attempting to
circumvent the approval process for posting to a moderated newsgroup. You may
not solicit mail for any address other than your ITS Group Information Technology Publications
Inc. Service account or service where doing so manifests an intent to harass
You may not post messages for the purpose of threatening, harassing or
intimidating others. You may not post messages which infringe on personal or
property rights of others (privacy rights or copyrights, for example).
You may not cancel messages other than your own, with the exception of
official newsgroup moderators performing their duties.
ITS Group Information Technology. does not censor or control content
posted to a newsgroup. As a user of our service, you are solely responsible for
the content that you publish. ITS Group Information Technology., upon
receiving notification that certain posts violate this policy, or any provincial
or federal law, or infringe on the trademarks or copyrights of another, reserves
the right to remove such posts from our news server and to terminate your
HOMEPAGE, WEB PAGES, WEB SITES
The customers, clients or users are solely responsible for any information
contained on their homepages, web pages or web sites. However, if complaints are
received regarding language, content or graphics contained on your homepage, web
pages, or web sites, ITS Group Information Technology. may, at its sole
discretion, remove the homepage, web pages, or web site hosted on ITS Group Information Technology. servers and terminate your service and/or your
You may not use your personal home page site to publish material that ITS Group Information Technology. determines, at its sole discretion, to be unlawful,
indecent or objectionable. For purposes of this policy, "material" refers to all
forms of communications including narrative descriptions, graphics (including
photographs, illustrations, images, drawings, logos), executable programs, video
recordings, and audio recordings.
Unlawful content is that which violates any law, statute, treaty, regulation,
or lawful order. This includes, but is not limited to: obscene material;
defamatory, fraudulent or deceptive statements; threatening, intimidating or
harassing statements, or material which violates the privacy rights or property
rights of others (copyrights or trademarks, for example).
Indecent content is that which depicts sexual or excretory activities in a
patently offensive matter as measured by contemporary community standards.
Objectionable content is otherwise legal content with which ITS Group Information Technology. concludes, in its sole discretion, it does not want
to be associated in order to protect its reputation and brand image, or to
protect its employees, shareholders and affiliates.
You are responsible for any misuse of your account, even if the inappropriate
activity was committed by a friend, family member, guest or employee. Therefore,
you must take steps to ensure that others do not gain unauthorized access to
your account. In addition, you may not use your account to breach security of
another account or attempt to gain unauthorized access to another network or
For security purposes the listed account holder, and/or the listed account
administrator are the only authorized individuals that may request edits,
changes, or information for the account. Authorization to release information
and/or edit and/or make changes from anyone other than the listed account holder
and/or the listed account administrator must be received in writing. Your
password provides access to your account. It is your responsibility to keep your
password secure. Passwords must contain at least six characters, and should
contain at least one number or symbol, should contain both uppercase and
lowercase letters, and should not be based on any word found in the dictionary
or on any personal information (name or birth date, for example). Your password
should not be the same as your user ID. Sharing your password and account access
with unauthorized users is prohibited.
You should take care to prevent others from using your account since you will
be held responsible for such use. Attempting to obtain another user's account
password is strictly prohibited, and may result in termination of service. You
must adopt adequate security measures to prevent or minimize unauthorized use of
You may not attempt to circumvent user authentication or security of any
host, network or account ("cracking"). This includes, but is not limited to,
accessing data not intended for you, logging into or making use of a server or
account you are not expressly authorized to access, or probing the security of
other networks. Use or distribution of tools designed for compromising security
is prohibited. Examples of these tools include, but are not limited to, password
guessing programs, cracking tools or network probing tools.
You may not attempt to interfere with service to any user, host, or network
("denial of service attacks"). This includes, but is not limited to, "flooding"
of networks, deliberate attempts to overload a service, and attempts to "crash"
Users who violate systems or network security may incur criminal or civil
liability. ITS Group Information Technology. will cooperate fully with
investigations of violations of systems or network security at other sites,
including cooperating with law enforcement authorities in the investigation of
suspected criminal violations.
All ITS Group Information Technology. Accounts are monthly accounts and
are prepaid. Charges for new accounts are prorated to accommodate the billing
cycle. The billing cycle runs from the first of the month to the last day of the
month. Charges for terminating accounts are not prorated. Charges for usage by
customer beyond the base amount of usage contained in customer's service plan
shall be billed the following month along with base charges for the coming
month. Volume discounts for bulk purchases of monthly connectivity services
remain in effect for the total length of the term, otherwise, full fees will
apply. Pre-authorized Payment by credit card or automatic bank debit is the
preferred method of payment. Payment is due by the first of the month or upon
receipt of any invoice.
ITS Group Information Technology. may terminate any account with no refund
to customer in the event of customer's breach of any of the terms or conditions
contained herein. Delinquent accounts are those that remain unpaid at the
beginning of the next accounting cycle, and are subject to a 2% per month
service charge (24 % per annum). Accounts that are delinquent for more than five
days are put on "accounting hold", their files are then archived and access is
denied. ITS Group Information Technology. accounts continue to accrue charges
while they are on hold. Accounts that are unpaid for ten days after due date
have their files purged. There is a service reconnection charge equal to one
half the currently charged set-up fee, or ten dollars, whichever is greater, to
remove accounts from accounting hold status. The account holder acknowledges
responsibility for the account until payment in full is made.There is a $20.00
service charge for each returned check. An automatic reminder has been
programmed into your account to notify you when your account is about to expire,
as well, your account has been automatically added to the ITS Group Information Technology listserver in order for you to receive the ITS Group Information Technology newsletters and important notices.
If you want to cancel your account with ITS Group Information Technology Publications
Cancellation requests for ITS Group Information Technology. accounts must be
done by filling out the
Cancellation Form. Other ways for you to cancel may be writing via fax, or
by postal service and these have to be received at ITS Group Information Technology's main office one month prior to the next billing cycle. The
inherent difficulties in verifying the authorship of email makes it
un-satisfactory for transmitting account cancellations.
ITS Group Information Technology. will only be responsible for the
Internet software that is included with the ITS Group Information Technology.
installation packages for standardized hardware. Internet software that has not
been provided by ITS Group Information Technology. or systems that are not
standardized are not the responsibility of ITS Group Information Technology.
either for support, functionality or replacement. The User agrees to obtain a
basic knowledge of their computer’s operating system, configuration and
interface, along with a basic knowledge of the Internet and its operating
principles and procedures.
ITS Group Information Technology. accounts operate on shared resources.
Excessive use or abuse of these shared network resources by one customer may
have a negative impact on all other customers. Misuse of network resources in a
manner which impairs network performance is prohibited by this policy and may
result in termination of your account. You are prohibited from excessive
consumption of resources, including CPU time, memory, disk space and session
time on shared resources. You may not use resource-intensive programs that
negatively impact other customers or the performance of ITS Group Information Technology systems or networks. ITS Group Information Technology.
reserves the right to terminate or limit such activities.
Abuse of the system by a user generally costs ITS Group Information Technology Publications
Inc. time, money and resources. It is not fair that this additional cost should
be borne by the other customers of ITS Group Information Technology.. A
minimum service fee of $500.00 will therefore be applied to the users account.
Account holder and user further agree to pay ITS Group Information Technology Publications
Inc. reasonable collection and attorney fees on service charges shown, without
regard to further legal action taken by ITS Group Information Technology. to
recover other or related consequential damages suffered by account holder or
LIMITATION OF LIABILITY
ALL SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THESE SERVICES OR ANY
INFORMATION OR SOFTWARE PROVIDED THEREBY. ITS Group Information Technology.
is not responsible for Customer's files residing on the ITS Group Information Technology network. Customer is responsible for independent backup of all
such data at a site determined by customer. ITS Group Information Technology.
cannot and does not exercise any control whatsoever over the information passing
through its network or through the Internet. ITS Group Information Technology Publications
Inc. is in no way responsible for any data loss or damage arising from viral
infection from the Internet. ITS Group Information Technology. and/or
contributors shall have no liability whatsoever to you for any claim(s) relating
in any way to: your inability or failure to perform research or related work or
to work properly or completely, or any lost profits or consequential, exemplary,
incidental, indirect or special damages relating in whole or in part to your
rights hereunder or use of, or inability to use, ITS Group Information Technology Publications
Inc.’s Internet Services. ITS Group Information Technology. will not be
responsible for any damage suffered by you, including, but not limited to, loss
of data resulting from delays, non-deliveries, mis-deliveries, or service
interruptions caused by its own negligence or your errors or omissions. Use of
any information obtained via ITS Group Information Technology.’s Internet
Services is at your sole risk. ITS Group Information Technology. specifically
disclaims any responsibility for the accuracy or quality of information obtained
through ITS Group Information Technology.’s Internet Services. As a user you
are warned that some Internet sites accessible via the ITS Group Information Technology network allow posting, retrieval, and/or electronic mailing of
materials that may be considered obscene or objectionable. ITS Group Information Technology is not responsible for inadvertent or deliberate access to
such material and cannot prevent access of such material. It is recommended that
each customer closely monitor use of his/her account especially in the case of
potential use or misuse by minor children. Accounts for minor children must be
opened by a parent or legal guardian with their explicit consent. ITS Group Information Technology. network services may be used only for lawful
purposes. Transmittal of any material in violation of any international, federal
or state regulation is prohibited. This includes, but is not limited to:
copyrighted materials, material legally judged to be threatening or obscene, or
material protected by trade secret or software protected by copyright. You agree
to indemnify and hold harmless ITS Group Information Technology. (AKA ITS Group Information Technology. Inc, itsgroup.org) from any claims resulting from
your use of the service that damages you or another party. Any access to other
networks through the ITS Group Information Technology. network must comply
with the rules appropriate for the other network. Violation of the rules of
other networks is grounds for account cancellation. This includes, but is not
limited to, mass Usenet posting, Usenet cross-posting, mass emailing, and/or the
sending of unsolicited email, commercial or otherwise. ITS Group Information Technology and its affiliates shall not be liable under any legal theory
(including tort or contract) for any direct, indirect, incidental, special or
consequential damages in any way related to the product or services provided.
Under no circumstances and under no legal theory, tort, contract, or otherwise,
shall ITS Group Information Technology. be liable to you or any other person
for any indirect, special, incidental, or consequential damages of any character
including, without limitation, damages for loss of goodwill, work-stoppage,
computer failure or malfunction, or any and all other commercial damages or
losses, or for any damages even if ITS Group Information Technology. has been
informed of the possibility of such damages, or for any claim by any other