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   Frequently Asked Questions

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How to Use our Ticket Manager

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1. Go to our Ticket Manager.

2. You'll get a window shown below. (See figure 1).
figure 1.


3. Then just fill out the information in the text box.

For number 1, Make sure to use your main email account so we can reply to you as soon as possible.
For number 4, Scroll down to which department you want to contact.
For number 5, Scroll down to what subject the question is related.

Once your done, click on the "Submit Button." Our ticket Manager will assign you a tracking number so that you can check how long it takes for us to respond. It will email you a copy of this tracking number.

4. If you want to track your inquiry click on the "Search" button on the navigation bar and you'll see a form as seen below. Type in your tracking number in the "Issue ID#" and you'll see your past messages and replies from our tech support.

Go Back  If you have any questions: support@ITsGroup.org or Phone 1.780-701-7282.

 

 

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