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Domain Renewal Policy

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1. Domain name registrations can be extended at any time for up to 10 years. Please contact support@itsgroup.org to make these changes. Note: Domain extensions are non-refundable.

2. Domains that are within 30 days of expiration and have the "Auto-Renew" option checked, will be renewed automatically for a period of 1 year. A renewal notification will be emailed to the address in your account. As this is the only form of notification you will receive, please keep your email address current.

3. If the "Auto-Renew" option is not checked, you will receive a notification email in advance that your domain is about to expire; you will be given the option to enable it.

4. To verify which option your domain is set to, login to the members area at https://itsgroup.org/domains.htm using the domain name that you want to check.

5. Renewals will be billed to the credit card you have on file. If the credit card information you have on file is invalid or has been declined, you will receive an email with an opportunity to update the payment information.

6. When a domain name expires, all services associated with that domain name (web hosting, email, etc.) will stop functioning. Approx. 30 days after the date of expiration, the domain name will be released to the public and become available for registration by other parties. There will be a $30 manual processing fee to renew a domain name that is expired, but not yet released.

Go Back  If you have any questions: support@ITsGroup.org or Phone 1-780-701-7282.

 

 

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