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Billing Frequently Asked Questions

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What is the best way to contact the Billing Department?
To contact the Billing Department, send an email  or file a support ticket request in the Ticket Manager.

How do I change my billing information?
If you need to change your billing method or billing cycle, please contact us by email  or file a support ticket request in the Ticket Manager.

What methods of payment do you accept?
We accept Visa, MasterCard, American Express, and U.S. checks. Check order payments require a minimum of a yearly payment. If you would like to pay monthly, you can do so using your credit card.

What is Prorated (per day) on my statement?
We prorate our billing which means you are always paying for the next month of service. So when you sign up we charge you from the day your account was setup to the closest billing date. That's the "Prorated (per day)" on the statement. This will only show up in your first statement.

How do I cancel my account?
Please file a cancellation request at

How do you deal with delinquent accounts?
We usually give 2 two weeks (14 business days) grace period for you to arrange new payment method or update your credit card on our file. If you fail to pay the outstanding balance within 2 weeks, your account will be suspended. If payment was not made within 2 weeks after your account was suspended, your site will be purged from our system.

How do I reactivate my suspended account?
If you would like to reactivate your suspended account please contact the Billing Department to arrange payment for the account. You will need to pay any fines, all outstanding hosting charges and all pending hosting fees before the account will be reactivated.

How do I update my credit card information?
Please notify us at

Go Back  If you have any questions: or Phone 1-780-701-7282.



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