Acceptable Use Policies
(ITS Group Information Technology) provides Internet
Domain Name Registration, World Wide Web page hosting and
Electronic Mail services.
ITS Group Information Technology's general policy is to
act as a neutral provider of hosting services to the global
Internet. ITS Group Information Technology reserves the right to suspend or
cancel a customer's access to any or all services provided by
ITS Group Information Technology when ITS Group Information Technology decides that the
account has been inappropriately used, as solely determined by
ITS Group Information Technology.
All pricing is guaranteed
for the term of payment received. No account is activated until
payment is received. Payments for Domain Names must be paid by
credit card. Other services may be paid by check, money order or
credit card. Credit Card payments are billed automatically each
term. Payments by check or money order require prior approval,
are billed in quarterly cycles, and incur a $2.50 handling
surcharge per invoice. Any payments returned unpaid (NSF) will
be assessed a $25 charge.
All payments are due upon invoice, payable
in US dollars. Should payment in full of any invoice not be
received by ITS Group Information Technology within thirty (30) days after
activation or renewal, ITS Group Information Technology may impose a debt
service charge amounting to one and one-half percent (1.5%) of
the overdue balance (or such lesser amount as may be required by
law) for each month or fraction there of the overdue amount
remains unpaid. In the event that any amount remains unpaid
thirty (30) days after presentation of invoice, ITS Group Information Technology may withhold or suspend services. Reconnection of
suspended services may result in additional setup fees.
Setup fees are refundable
for the following reasons only: (1) the account order is
canceled prior to activation; or (2) the domain name was not
available at the InterNIC. Once paid, new domain name
registrations are irreversible; We cannot give refunds for any
domain registration fees.
Contracts are based on the term paid
(monthly, yearly, etc.) as specified at registration, or
renewal. The full contract amount less any setup fees will be
refunded if ITS Group Information Technology is notified within the first 30
days following initial activation. No refund is available after
the 30th day.
Web sites are to be used by
the primary domain owner only. Customers are not permitted to
resell (or give away) web hosting services off of their web site
to other parties. Web hosting services are allowing a separate,
third party to host content on your web. Exceptions to this
include ad banners, classified ads, and personal ads. We may
grant other exceptions to this policy, but you should check to
see if your intended use is acceptable. We have reseller
programs available; interested parties should also contact us.
ITS Group Information Technology reserves the right to refuse service and/or
access to its servers to anyone. ITS Group Information Technology expressly
forbids any server use for distribution, storing, processing, or
otherwise handling in any way the following:
Commercial files - This includes copyrighted works (such
as mp3 music files, etc.), and any material in violation of
any Federal, State or Local regulation.
- Adult material -
Includes all pornography, profanity, erotic images, or
otherwise lewd or obscene content. The designation of 'adult
material' is left entirely to the discretion of ITS Group Information Technology.
- Warez, et. al. -
Includes phreaking, hacking, password cracking, IP spoofing,
etc... and any sites which provide 'links to' or 'how to'
information about such material.
- Spam & UCE - This
includes sending unsolicited junk mail through our mail
servers, and/or referencing any content hosted on our servers
in a spam email message or spam newsgroup posting.
Violation of these server use policies
will result in immediate account suspension and/or termination.
There are no refunds for any account terminated for violating
server use policies.
In addition to the above, ITS Group Information Technology may decide to designate, at our sole discretion, other
content and/or server use to be inappropriate. If you have any
questions, please email us.
Our goal for these accounts
is to ensure each and every customer the freedom to build and
grow their website without having to worry over usage
restrictions and usage surcharges. Of course, common sense rules
need to apply to prevent abuse of this system.
Since 1996, ITS Group Information Technology has
successfully offered an unlimited use policy by maintaining very
large ratios of bandwidth and disk space per customer. In
extremely rare cases, we may find a customer using server
resources to an extent that they jeopardize server performance
and resources for other customers. Therefore, we do not permit
any sites that use more than 10% of system resources, or sites
which in our sole discretion are detrimental to the enjoyment of
our services by our other clients, or are detrimental to our
network or business operations. In such instances, we reserve
the right (on a case-by-case basis) to require subscription to
higher-end and/or dedicated server resources as necessary for
the consideration of all customers.
Unlimited use for web hosting should be
for a single domain, with all content in that domain related
directly to and linkable from your web. "Disk Storage" uses,
such as archiving email, software or other high volume file
collections (i.e. sound, music, videos, photos, etc.) and/or
creating backup webs on our servers are not permitted.
Specifically, we do not permit sites in the Unlimited Plan where
20% or more of the monthly traffic is from file downloads.
Websites that have a focus of maintaining extremely large file
archives will be asked to limit file storage to under 500MB.
Email storage is limited to 15MB per POP account. Any email
stored over 120 days on our servers may be removed without
These policies are subject to change
without notice. The most current version of ITS Group Information Technology
usage policies will always be available at this URL: http://itsgroup.org/home/acceptable_use_policy.htm.
These policies exist as a part of the ITS Group Information Technology