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ITS Group Information Technology Privacy Policy

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ITS Group Information Technology is committed to respecting your right to privacy while using our site. This Privacy Policy contains information regarding our privacy practices for the entire ITS Group Information Technology site (including itsgroup.org).

Information Collection and Use
ITS Group Information Technology is the sole owner of the customer information collected on this site. We will not share this information in any ways other than those disclosed in this statement. ITS Group Information Technology collects information from our users at several points on our website.

Information Requests
Throughout our site, you are provided with the opportunity to contact us via email to ask questions, request information and materials, register for online presentations, or provide comments and suggestions. You may also be offered the opportunity to have one of our representatives contact you to provide information about our products or services. We may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.

Cookies
A cookie is a piece of data stored on the user's hard drive, containing information about the user. Usage of a cookie provides user benefits and is in no way linked to any personally identifiable information while on our site. For example, by setting a cookie on our site a user would not have to enter a password more than once. If a user rejects the cookie, they may still use our site, though some areas may be functionally limited. For example, a user will not be able to take full advantage of our mailing list subscription tools. Cookies also enable us to track and target the interests of our users to enhance the onsite experience.

Log Files
Our website servers generate standard traffic log files. We use these files to prepare aggregate traffic statistics for our site. There is no personally-identifiable information in these log files. We use IP addresses and cookie values to analyze trends, administer the site, track users' movements, and gather broad demographic information to improve the performance of our site.

Requested Services and Product Evaluations
We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone. Two expiration reminder notices are sent by email to users who have obtained a trial license for one of our products.

Language Downloads
When a user downloads one of the free ITS Group Information Technology language distributions, they will be given the option of opting in to receive marketing material and information on free programming resources via email.

ITS Group Information Technology Membership
When a user enrolls for free membership in ITS Group Information Technology, they will be asked to provide certain personal information in order for us to create their online account. The user will also be given the option of opting in to receive marketing material via email.

Ordering
We request user information on our order form. A user may be asked to provide contact information (e.g. name and shipping address) and financial information (e.g. credit card number, expiration date). This information is used for billing purposes and to fulfill orders. If we have difficulty processing an order, the contact information is used to contact the customer.

Surveys & Contests
From time to time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user can decide whether or not to disclose their information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age range). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of improving our products and our site.

Mailing lists
Users are offered the option of subscribing to relevant mailing lists at the time of purchase, and at various other locations throughout the site, for reasons of user convenience only. All new mailing list subscribers will receive a welcome email verifying subscription information. ITS Group Information Technology's "Announce" mailing lists are "receive-only" lists for announcements regarding ITS Group Information Technology products, services, or promotions. ITS Group Information Technology's "Discuss" mailing lists are moderated lists that provide discussion forums for ITS Group Information Technology products and technologies. It is not necessary to subscribe to any ITS Group Information Technology mailing list to use our Web site or purchase our products.

ITS Group Information Technology includes archives of mailing lists hosted by other sites. ITS Group Information Technology does not control or own the data collected from these lists. For information regarding the data collection practices of the hosting site, please contact them directly.

Security
Our Web site takes every precaution to protect our users' information. When a user submits sensitive information, the information is protected both online and offline. Where our registration/order form requires sensitive information (such as a credit card number), that information is encrypted with SSL, the best encryption software in the industry. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open.

Suppliers
We outsource shipping and credit card processing. The companies that perform these services do not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This Web site contains links to other sites. Please be aware that ITS Group Information Technology is not responsible for the privacy practices of other sites. We encourage our users to be aware of when they leave our site, and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by the ITS Group Information Technology Web site.

Public Forums
ITS Group Information Technology makes mailing list archives, chat rooms, forums, message boards, and/or news groups available to its users. As any information that is disclosed in these areas becomes public, caution should be exercised when disclosing personal information.

Choice/Opt-in
Our users are given the opportunity to "opt-in" to having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an "opt-in" mechanism so purchasers who wish to receive marketing material can add their email address to our lists. We only add users to our lists when they expressly agree to be added.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Opting Out
Periodically, ITS Group Information Technology notifies our users of new products, announcements, upgrades, and updates.

If you would prefer not to receive these notifications, please update your preferences at: www.itsgroup.org

Please be aware that you may not opt out of receiving information regarding the initial use, evaluation, or expiration of our products or services.

Notification of Changes
If we change our privacy policy, we will post notification of those changes on our homepage so our users are aware changes to the information we collect, how it is used, and under which circumstances, if any, it is disclosed. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collec ted, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Questions
If you have questions, or if you feel we are in violation of this privacy policy, please email feedback@ITsGroup.org.

Go Back  If you have any questions: support@ITsGroup.org or Phone.. 1-780-701-7282.

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Copyright 1999-2008 ITS Group Information Technology. 1-780-701-7282