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Purchase Questions
How do I order?
How do I pay?
Can I pay the Setup fee in installments?

Do you require contracts?
Are there discounts for long-term commitments?
Are there volume discounts?
Are there any hidden fees?
Do I own the server?
How long does it take for my server to get set up?

Do you offer custom server configurations or SCSI?
Can I upgrade to another server later?

Technical Questions
How are you connected to the Internet?
Will I get Super User/Root access?
Do you provide monitoring?
Is bandwidth limited?
How many IP addresses do I get?
Does ITS Group Information Technology provide support?
What about back-ups?
Will I get support in setting up DNS?
What if I need to re-boot my machine?
What type of applications can I run on my server?
Do you allow adult content?
Do you allow IRC?

Operating System Questions
How do I choose an Operating System?
What software comes pre-installed with Linux servers?
Are other UNIX operating systems available?
Will my server have a web-based control panel?
What software is included with Windows 2000 servers?

Purchase Answers

How do I order?
Just
click here. Your server can normally be set up the next business day. You may also call us toll-free at 866.321.7284.

How do I pay?
ITS Group Information Technology accepts American Express, MasterCard, and Visa. Your card will automatically be charged each month. For businesses that wish to use a company check, we can accept quarterly and annual payments by check, but this may delay setup of your server until after the check is received and processed. Wire transfers and PayPal are also accepted for quarterly and annual payments.

Can I pay the Setup fee in installments?
Due to the high costs of hardware and installation, we must collect the setup fee and first month's fee before setting up your server. Unfortunately we cannot space out setup fees over time.

Do you require contracts?
Only with Shared Hosting. With Co-location, Managed and Dedicated Hosting, ITS Group Information Technology does not require contracts. We would rather keep our customers with good service and affordable prices. Just pay the setup fee and first month to get started, cancel with 30 days notice.

Are there discounts for prepayment or long-term commitments?
Pre-pay for 12 months and get FREE SETUP and a reduced monthly fee that adds up to a FREE MONTH! Pre-paid plans can be cancelled with our standard 30 days notice, and the unused portion of the yearly fee will be refunded to you on a pro-rated basis, minus the applicable setup fee if no setup fee was paid initially.

There are no refunds for violating our
Acceptable Use Policy. Because we don't have contracts, there are no additional discounts for long-term commitments, but we hope you will be with us for a long time to come!

Are there volume discounts?
We offer FREE SETUP* for any servers you purchase after the first one. *Any setup you pay on your first server is credited toward your second server, and so on. So setup is always free on additional servers of the same type. Setup fees paid previously are credited toward future purchases of any machine so you can be sure that you'll never have paid more than the one setup fee on your most expensive server.

There are additional discounts on 5 servers or more. For more information on bulk pricing please see our section for Resellers.

Are there any hidden fees?
There are absolutely no hidden fees. We offer affordable yet powerful and full-featured products. There are additional services that we do offer on a fee basis, but they are purely optional.

Do I own the server?
No, you are paying to rent the server, plus for the space, power, bandwidth, and Internet connectivity in our datacenter. Dedicated Servers are a cost-effective and convenient alternative to co-location (where you buy a server and rent space in a datacenter, more expensive because there is usually a minimum of 1/4 rack of space) or building your own datacenter facility, which would cost millions of dollars to achieve the reliability and network connectivity ITS Group Information Technology delivers.

How long does it take for my server to get set up?
We can normally have your server set up the day after we process your order, and often even faster. If you have special needs or would like an exact estimate of installation time for a particular server, please Email or Call us.

Do you offer Custom server configurations?
ITS Group Information Technology sells a limited number of packages in standard configurations in order to keep our prices low and reliability high. We can, however, provide you with customized configurations. Please contact our
sales team for a quote. Note that we offer SCSI standard on our Premium server, and can offer a custom SCSI Advanced server. We do not offer SCSI hard drives on our Basic and Business servers due to heat issues with these high-speed drives.

Can I upgrade to another server later?
ITS Group Information Technology customers are always able to upgrade to a more powerful server at a later date. Those on monthly plans can pay the difference in the setup fee and the higher monthly fee. Those on annual plans can simply commit to an additional year on the new server, with a credit for the unused portion of their existing server. ITS Group Information Technology typically gives a 7 day overlap for you to transfer your data from one server to another. Please contact your sales representative for complete details.

Technical Questions

How are you connected to the Internet?
Your server is located in a world-class data center with unbeatable peering and transit connections on redundant fiber loops with no single point of failure all operating at less than 50% of capacity. Just give us a
ping or tracert at www.itsgroup.org and you'll see how fast we are!

Will I get Super User/Root access?
Yes, root access is what we sell. We wouldn't sell anything less. You can put as many domains, customers and applications on your server as you want. Of course, you'll want to make sure you know what you are doing and we all need to be good Netizens as per our AUP (
Acceptable Use Policy).

Do you provide monitoring?
Yes, on most plans we do comprehensive automated ping and HTTP requests. You can be instantly notified of a failure by Email and our Engineering Staff will be alerted via Pager. ITS Group Information Technology will fix any hardware or network problems at our expense.
More information.

Is bandwidth limited?
No, we don't restrict bandwidth but we do measure your monthly transfer in GB. Every ITS Group Information Technology package includes a very generous allocation of bandwidth per month, and all of our servers have 100Mbps ethernet connections. All bandwidth usage over the allocated amount for your server package is automatically charged in 10 GB increments
at the rate of $1.99 per GB. Optional dedicated bandwidth packages (Mbps circuits) are available for intensive bandwidth usage. For full details, please see our Upgrades & Options page.

How many IP addresses do I get?
Four standard and then as many as you can justify per ARIN guidelines for a $24.99 one-time setup fee (per request, not IP) and $1.00 per IP per month. There is no setup fee if additional IPs are ordered at the same time as you order your server.

Please use name based hosting for all of your Web sites instead of individual IP addresses because there is no difference in performance and this economizes IPs. Legitimate justification of IP addresses include SSL certificates, running name servers, and other specialized applications that require IP addresses. Unacceptable IP justifcations include Reverse DNS mappings for IRC vhosts and IP based web hosting.

Does ITS Group Information Technology provide support?
Yes! Please visit our
support page. We have lots of information and resources available online. You are also welcome to Email or phone us for assistance at any time. Please note that you are expected to maintain your server and any software you wish to run on your server. Any hardware or network issues will be proactively attended to as well.

What about back-ups?
We recommend you back-up your critical data over the Internet to another machine. We can provide back up services for an additional fee, please see our
additional services page for details.

Will I get support in setting up DNS?
Most of our customers handle DNS themselves on their own servers for maximum flexibility. ITS Group Information Technology can provide support for DNS and primary or secondary DNS services for you if you wish. We will setup primary and secondary domain name service for as many domains as you submit to us at no charge with your initial order. Additional domain name services and administration beyond the initial setup is provided on an hourly consulting basis.

What if I need to re-boot my machine?
Our servers hardly ever need to be re-booted, but if you are unable to reboot your server remotely, our data center technicians will be able to reboot your server for you at no cost. We will soon be offering the ability to remotely powercycle your server as well.

What type of applications can I run on my server?
You can run any type of applications on your server that you wish, provided that it does not violate any of the terms of our
Acceptable Use Policy. Many of our customers are hosting web sites, databases, chat and game servers, etc.

Do you allow adult content?
ITS Group Information Technology does allow adult content, provided that it does not violate any of the terms of our
Acceptable Use Policy or Terms of Service.

Do you allow IRC?
ITS Group Information Technology does allow IRC, provided that it does not violate any of the terms of our
Acceptable Use Policy or Terms of Service. Please note that we do not issue additional IP addresses for IRC vhosts. Per the terms of our acceptable use policy, ITS Group Information Technology customers are responsible any network problems, attacks, exchange of hacking information or copyrighted software or other issues which might take place on their servers.

Operating System Questions

How do I choose an Operating System?
We recommend you choose an operating system that you are comfortable working with. If you are familiar with Linux then you know that it is extremely efficient, low cost and handles all Internet functions well. Windows users can expect the familiar Microsoft user interface and superior integration with Microsoft applications and SQL Server 2000.

Linux Questions

What software comes pre-installed with Linux servers?
Linux servers will come with a standard install of RedHat Linux which will include the latest versions of Apache, Sendmail, Bind, and Perl. You will have root access with SSH and FTP access.
A complete list of programs can be found here.

Are other UNIX operating systems available?
Yes,
FreeBSD can be installed instead of Red Hat Linux at no additional cost. Debian Linux is also an option.

Will my server have a web-based control panel?
All servers will have a choice between Plesk and Ensim control panels. Both are web-based program that allows for point and click administration to add domains, mail, FTP, DNS and perform other administration, all through a web based interface.
Find out more on our Control Panels Page.

Windows Questions

What software is included with Windows 2000 servers?
Windows 2000 Dedicated Servers come with a standard installation of Windows 2000 which includes IIS5.0 and Service Pack 3. You will have administration access to the server through Terminal Services or Windows Remote Desktop Communications. As with all of our server offerings, you will have administrator access and are welcome to install any additional software you like on your server (database, e-commerce, etc).
Find out more in our Windows Server FAQ.


For sales questions, check out our frequently asked questions or call 1-780-701-7282 or Email our Sales Team.

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